Frequently Asked Questions
If you do it yourself then it's not. If you're not doing it yourself then you absolutely need it.
Your website host won't take care of it all for you. Even the fully managed WordPress hosts lack everything your WordPress website needs for proper maintenance.
No, neither are included but they are available only in certain plans. You will need to contact us to get a custom quote for your specific environment as they differ so much.
You will receive a report with useful information about your website and what we've done to maintain it.
The report includes:
- Updates (Core, Plugins, and Theme)
- Website optimization (spam, database, and post revisions)
- Backups (most recent & number of restore points)
- Analytics (if we can connect to your Google Analytics)
- Performance checks (number of scans + grades)
- eCommerce stats from WooCommerce if available
- SEO ranking for up to 100 keywords
We will need to install support services on your website which means we will need a unique Administrator login (Super Admin for multisite). Your credentials will be kept safe by WPmaintain and never shared with a 3rd part unless express permission is granted by the necessary party in your organization.
It's unlikely that your website will be hacked under our care if you keep a highly secured login that is not compromised. We scan your website in real-time and it's constantly updated to detect any vulnerabilities or changes in the WordPress files. None of this can guarantee a website won't get hacked which is why we offer a cleanup service. Hacked site cleanup pricing varies depending on demand so please contact us for the current price.
No, WordPress maintenance and services are not currently available 24/7. Monitoring of uptime and security are 24/7 though. If your website goes down you will be notified by email of the downtime. Typical support hours are 8 AM to 8 PM Pacific Time Monday through Friday and 10 AM to 6 PM Saturday and Sunday. During support hours all questions will typically be answered within an hour.